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Return Policy
Return Policy
At Big Sales, we want you to shop with confidence and peace of mind. If you're not completely satisfied with your purchase, you can return it within 7 business days of receiving your order for a full refund.
Our Easy Return Process:
Initiate Your Return:
- Contact our customer support team within 7 business days of receiving your order to initiate the return process. You can reach us via email or phone, and one of our representatives will assist you with your return request.
Prepare Your Parcel:
- Pack the item(s) securely in the original packaging, ensuring they are in their original condition with all tags and accessories included.
Return Your Parcel:
- Ship the parcel back to us using a reliable courier service of your choice. Please ensure to obtain a tracking number for your shipment, as we are not responsible for lost or damaged returns.
Processing Your Refund:
- Once we receive your returned parcel, our team will inspect the item(s) to ensure they meet our return eligibility criteria. Upon approval, we will initiate the refund process.
Refund Timeline:
- You can expect to receive your refund within 3 to 4 business days after we receive your returned parcel. The refund will be issued to the original payment method used for the purchase.
Return Eligibility:
- Items must be returned in their original condition, unworn, unwashed, and with all tags and accessories intact.
- Certain items, such as perishable goods, personalized items, and hygiene-sensitive products, may not be eligible for return due to health and safety reasons.
- Returns initiated after the 7-day return window may not be accepted, except in cases of product defects or damage.
Contact Us:
If you have any questions or concerns regarding our return policy or the return process, please don't hesitate to contact our customer support team. We're here to help and ensure your shopping experience with us is exceptional.
